Find Out How Easy it is for Your Hotel Business to Accept Credit Cards


At first glance, figuring out how to charge the clients at your hotel business by credit cards might seem like a daunting task. However, this process is easier than you might think! When it comes to the processing of payments, guests who stay at your hotel are looking for more than just fresh sheets and towels. Your hotel might be top of the line when it comes to service, but if your customer experiences a less than perfect payment plan, things can go south.

A bad experience with payment is what your customer will remember most, despite the fact that you’ve surrounded them with sheets of Egyptian cotton. Your credit card acceptance policy should work seamlessly with all the areas of your hotel business, from the front of the house to the back of the house. You want to be able to charge everything from rooms to restaurants, and take care of your customers whether they’re sunning themselves by the pool or having a massage at the spa.

The worst thing that can happen is for another hotel business to get a leg up on yours. Imagine the issues that could arise if your hotel doesn’t accept credit cards and another hotel does, you might find yourself losing customers to them even though your service is just as good as theirs, if not better. Credit cards are the way of the world right now; rarely anyone pays with cash or checks. Think about it – taxi cabs in New York City are currently mandated to take credit cards, and nearly everyone has chosen a debit card over using cash. It’s rare that businesses don’t accept credit cards, and running a business without a credit card system means that you run the risk of losing customers. Today, even small business owners accept credit cards simply because without them, they run the risk of alienating customers. Today, a business simply can’t function without a credit card accepting system.

Those in the hotel business should sign up for merchant services, for which you’ll need a working business checking account. You will also need a website, so that your customers can book online, and you’ll also want to write up a cancellation policy so that you and your credit card processing company are clear on the refund policy (even if that policy is that you do not give refunds). In terms of setting all of these things up, you should have your business license, pictures of your hotel or business, trade references, and copies of your tax return and bank statements – in short, you need to prove your business is legitimate and yourself worthy.

You should take care to find a leader in the industry of hotel payment solutions. You want a company that offers around-the-clock technical support for their state-of-the-art credit card processing system. They should also boast superior customer service. Great customer service for your credit card processing system translates into great customer service for the guests of your hotel business, which eventually translates into more money for you and your hotel business. You should try to find a business that boasts the lowest rates for hotel payment processing services.

If your hotel business partners with a company that can take care of your credit card processing, you’ll soon be able to accept all major credit cards, debit cards, gift cards and checks. Other benefits of the program include the ability to process customers quickly and efficiently. You can also issue customer credits instantly, void transactions safely and thoroughly, view transactions online, access the industry’s largest selection of free equipment, and enjoy industry leading support and service.

Your credit card processing company will allow you to have a front desk retail terminal, a “real-time processing” account, which enables people to book and pay over the Internet, and a virtual terminal, which enables your customers to pay over the phone. Whether you’re starting a small bed and breakfast or adding another notch to your belt of hotel chains, finding a credit card processing company is an important step of the process.

When customers come to stay at a hotel, they’re looking to relax. They want to unwind and forget the stress of their day-to-day lives. The last thing they want to be troubled with is a payment issue. Partnering with a credit card processing company offers your hotel business the opportunity to assuage all these potential problems and make the financial side of your business run smoothly. Although your hotel might be top of the line when it comes to services and amenities, payment is one of the most important parts of the process, and ensuring that it goes smoothly will give your hotel a great reputation both in terms of payment processing and overall customer service.